Refund Policy

Cadenza Scheduling offers a 30-day money-back guarantee on subscription purchases. If you are not satisfied, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Stripe. To request one, email us at info@cadenzascheduling.au and we will help arrange it. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

Renewals and cancellation

Subscriptions renew automatically. You can cancel at any time from your billing settings; cancellation stops future renewals and your access continues until the end of the current billing period. If a renewal charge catches you by surprise, contact us within 30 days and we will make it right.

Fees you charge your own clients

This policy covers your Cadenza subscription only. Lesson, appointment or no-show fees you charge your own clients through Cadenza are governed by your own business policies and are refunded by you, not by Cadenza Scheduling.

See also our Terms & Conditions and Privacy Notice, and Stripe's end-user terms.