Terms & Conditions

These Terms & Conditions govern your use of the Cadenza scheduling platform (the "Service") provided by Cadenza Scheduling ("Cadenza", "we", "us"). By creating an account or continuing to use the Service, you agree to these terms and enter into an agreement with Cadenza Scheduling.

1. Eligibility and authority

You must be of legal age to enter a contract. If you use the Service on behalf of a business, you confirm you have authority to bind that business to these terms.

2. The Service

Cadenza is a scheduling and business-management platform for appointment-based businesses. It provides calendars, staff and client records, attendance, notes, reminders, reporting and payment-related tooling. Features may change as the product develops.

3. Your account

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must tell us promptly if you suspect unauthorised access.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose or in breach of applicable law;
• engage in fraud, spam or deceptive activity, including unsolicited messaging through our SMS or email features;
• infringe the intellectual property or privacy rights of others;
• upload malware, probe, scan or otherwise interfere with the security or integrity of the Service;
• scrape, reverse engineer, resell or redistribute the Service, or circumvent technical or plan limits.

5. Licence and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use the Service in line with your selected plan. Cadenza Scheduling retains all ownership of the Service, including its software, documentation, design and branding. You retain ownership of the data you upload and grant us a limited licence to host and process it solely to provide the Service.

6. Service levels

We work to keep the Service reliable, but we do not guarantee that it will be uninterrupted, timely, secure or error-free. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

7. Subscriptions, payments and taxes

Paid plans are billed on the subscription term shown at checkout and renew automatically unless cancelled. Payment, billing, currency, tax, invoicing, cancellation and refund mechanics are handled by Stripe and governed by the Stripe end-user terms. See our Refund Policy for refund timeframes.

8. Merchant of Record

Our order process is conducted by Stripe, which acts as Merchant of Record for our subscription orders and handles payment processing, tax calculation and remittance, invoicing, refunds and chargebacks on our behalf. Charges may appear on your statement as LINK.COM* Cadenza Scheduling. Billing enquiries are handled by Stripe; product support is handled by Cadenza Scheduling.

9. Payments you take from your own clients

Where you use Cadenza to charge your own clients, you are solely responsible for your pricing, your fee and no-show policies, your disclosures to those clients, and compliance with the rules of your chosen payment provider.

10. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time. On termination your access ends; you may request an export of your data within 30 days, after which it may be deleted in line with our Privacy Notice.

11. Liability

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing limits liability for fraud, death or personal injury, or any liability that cannot be excluded under Australian Consumer Law.

12. Indemnity

You indemnify Cadenza Scheduling against claims arising from the data you upload, your unlawful use of the Service, or your breach of these terms.

13. General

You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of Western Australia, Australia, and the courts of that jurisdiction have exclusive jurisdiction. We may update these terms and will notify you of material changes.

14. Contact

Cadenza Scheduling - info@cadenzascheduling.au